Home >> Company

Delivery guide

Delivery guide

Purchasers are welcome to provide their own courier collect a/c for freight charge incurred. Should no courier collect a/c be available, international shipments are delivered normally through FedEx,DHL, TNT or UPS unless otherwise specified. Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. If any item is back ordered on an order qualifying for freight prepayment, that item will be shipped prepaid. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged in transit, recipient must file claim with carrier. Any discrepancies with the order must be reported to SOPTO within 48 hours of receipts.

After the delivery, our sales will inform the tracking number to our customers for their reference. We will also keep our attenttion during the delivery and notice our customers for custom clearance, etc.via email.