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Return & Refund

Return & Refund

Defective products will be accepted for exchange, at our discretion, within 14 days from receipt. Buyer might be requested to return the defective products to SOPTO for verification or authorized service location, as SOPTO designated, shipping costs prepaid. The replacement, which is identical to the defective unit in terms of both model and appearance, will be delivered to the buyer, shipping costs prepaid by SOPTO. As long as no replacement unit is available, SOPTO will liaise with the buyer for compensating the buyer with goods of value equivalent to the defective product. No refunds or credit will be provided, except under the condition of no product can be selected for compensation. SOPTO will only refund the amount of payment receipt at our bank account. Order over 14 days from the invoice date will not be accepted for return under any circumstances. Some products (e.g. custom made, uncataloged and "As-is" items) will not be accepted for return under any circumstances.

In the case of all returns, for any reasons, the returned product(s) must be 100% complete, in original and resalable condition, with all packaging. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping charges are not refundable, with the exception of orders incorrectly shipped by SOPTO.